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Executive Director of Strategic Operations
2 months ago
At Hub International Insurance Brokers, we seek a seasoned professional to assume the role of Executive Director of Strategic Operations. This position plays a vital part in driving business success and ensuring exceptional client experiences.
About the RoleThis leadership position is responsible for building and maintaining a strong strategic operations plan that supports all aspects of our Group Benefits Division.
You will work collaboratively with various teams to ensure timely delivery of quality services, fostering a culture of accountability and high performance within your team.
The ideal candidate possesses 15+ years' operational management experience in the employee benefits industry, with a proven track record of leading diverse, high-performing teams to achieve organizational goals.
Key Responsibilities- Strategize and collaborate with sales and service functions to deliver exceptional client experiences.
- Develop and implement team goals and performance metrics aligned with our organizational strategy.
- Encourage a culture of accountability and high performance within the team.
- Oversee recruitment, onboarding, training & development, performance management, and engagement of a large service and support team.
- Evaluate and improve business processes and procedures to enhance overall performance.
- Plan and support regular quality assurance audits and execute corrective actions as needed.
- Develop strategic workforce planning initiatives to align staffing levels with business needs.
- Ensure provincial licensing and insurance company contracting are in place.
- Collaborate with national and corporate resources for cohesive efforts across the organization.
The successful candidate thrives in a collaborative atmosphere, leveraging strong communication and interpersonal skills to build a team-oriented environment.
- A seasoned professional with 15+ years' operational management experience in the employee benefits industry.
- Demonstrated ability to lead and inspire diverse, high-performing teams to achieve organizational goals.
- Possess an inquisitive nature and drive for continuous improvement.
- Excellent communication skills - interpersonal, written, and verbal.
- Skilled at delegating, setting expectations, and monitoring progress of direct reports.
- Valid Life License (LLQP) in the Province of British Columbia (or obtained within 6 months).
- CEBS, CALU, CIM, and other designations preferred.
As a member of our team, you can expect:
- A competitive salary of $120,000 per year.
- A comprehensive benefits package.
- Ongoing opportunities for learning, development, and growth.
- A dynamic work environment with a rapidly growing company.
We invite experienced professionals to apply for this exciting opportunity to join our team at Hub International Insurance Brokers.