Logistics Operations Director

1 week ago

Port Coquitlam, British Columbia, Canada Challenger Motor Freight Inc. Full time

As a Logistics Operations Director at Challenger Motor Freight Inc., you will be responsible for overseeing the smooth and efficient execution of inbound and outbound scheduling functions. This role involves managing a communication network to relay work orders, messages, and information to or from work crews, supervisors, and linehaul carriers using company-approved methods.

Key Responsibilities
  • Supervise cross-dock and offload/load processes, procedures, and personnel to ensure accuracy, efficiency, and timeliness.
  • Maintain and execute daily work plans to meet operational demands.
  • Maintain scheduling, discipline, and performance management for employees involved in unloading/loading processes.
  • Create and modify dock workers' schedules based on demand and performance.
  • Continuously monitor workloads and allocate additional resources when necessary.
  • Coordinate service and schedules by monitoring personnel and equipment locations and utilization.
  • Develop initiatives and procedures to maximize organizational ability to service clients efficiently.
  • Analyze worker activity logs, process data, and update departmental communication logs.
  • Foster open communication with employees to ensure fairness and clarity of understanding.
  • Create and maintain logs for quality checks and assessments.
  • Respond to customer complaints in a thorough and accurate manner.
  • Adhere to corporate and departmental policies and procedures.

In this role, you will have the opportunity to develop and implement strategic plans to enhance operational efficiency, improve customer satisfaction, and drive business growth.

We are seeking an experienced leader with a strong background in logistics operations, who can effectively manage cross-functional teams, prioritize tasks, and make informed decisions under pressure.

The estimated salary for this position is $85,000 - $110,000 per year, depending on experience and qualifications.

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