Digital Experience Architect
2 weeks ago
Bell, a leading telecommunications company, is seeking an experienced Digital Experience Architect to join our team. As a key member of our digital transformation journey, you will play a crucial role in designing and delivering innovative conversational experiences for our customers.
**About the Role:**
We are looking for a highly skilled individual with expertise in natural language understanding, large language models, and design platforms such as Dialogflow CX. You will work closely with cross-functional teams to prioritize product features and capabilities, create conversational flows, and leverage insights from key performance indicators and customer journey analysis to continuously optimize the end-user experience.
**Requirements:**
- Expert-level knowledge of Natural Language Understanding and Large Language Models
- 3+ years of experience working with design platforms (e.g. Dialogflow CX)
- Experience working with data interchange formats, preferably JSON
- Knowledge of cloud computing services (GCP, Azure, etc.)
- Experience with AI/ML modeling would be a bonus
- Knowledge of the SAFE 5 Agile Operating Model, including the PI Planning Process
- Experience creating process-flow design diagrams to present to stakeholders to achieve buy-in
- Excellent written and verbal communication skills
- Experience conducting rigorous quality assurance and end-to-end conversational flow testing
- Ability to interpret insights from key performance indicators and customer-journey analysis to identify opportunity for continuous improvement
- Passion for AI-powered language models / chat bots, with a desire to stay current on evolving AI trends
- Knowledge of web accessibility principles
- Bilingual (French / English) would be an asset
**Preferred Qualifications:**
- Undergraduate or Post Graduate degree in STEM
- 5+ years of experience designing and maintaining customer-centric conversational experiences
- Expert in NLU design, preferably using Dialogflow CX or a similar platform
- Knowledge of JIRA for cross-functional collaboration
- Experience building presentation material and presenting to executive audiences
- Experience with Design Thinking, user studies, or usability testing
- Ability to use analysis to set performance targets, leverage insights from reporting, and prioritize feature backlog
- Experience working within a telecommunications environment would be a bonus
**What We Offer:**
As a Digital Experience Architect at Bell, you can expect a competitive salary ranging from $120,000 to $180,000 per annum, depending on your level of experience and qualifications. You will also enjoy a comprehensive benefits package, including medical, dental, vision, and mental health benefits. Additionally, you will have access to ongoing training and development opportunities to enhance your skills and career growth.
If you are passionate about designing innovative conversational experiences and want to be part of a dynamic team that values diversity and inclusion, please apply directly online. We look forward to reviewing your application.
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