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Senior Account Manager

2 months ago

Toronto, Ontario, Canada Mod Op Full time
About the Role

We're seeking a seasoned Account Director to join our team at Mod Op, a full-service advertising agency with a strong presence in the US and internationally. As a key member of our client services team, you will be responsible for building and maintaining long-term, profitable relationships with our clients.

Key Responsibilities
  • Client Partnership: Serve as the primary point of contact for a portfolio of high-touch clients, providing strategic advice and managing the day-to-day business to ensure exceptional client service.
  • Relationship Building: Develop strong relationships with clients across various disciplines and business areas, as well as agency counterparts on the creative, strategy, and production teams.
  • Team Leadership: Serve as an advocate and coach to a team of account and project managers, helping to drive the day-to-day business forward.
  • Campaign Development: Work with internal teams to devise integrated and digital-first marketing campaigns that meet client briefs and budgets.
  • Program Management: Manage program budgets, operational costs, and support business development initiatives to maximize impact and achieve desired outcomes.
  • Reporting and Analysis: Provide weekly status updates on project results, client program reviews, and analyze business results to develop action plans.
  • Client Expectations: Manage client expectations and help make all plans achievable.
  • Business Development: Proactively identify, recommend, and implement business-building ideas regularly.
  • Client Documentation: Lead in the administration, delivery, and maintenance of required client documentation.
  • Digital Marketing: Collaborate with our Digital Marketing team to lead the development, deployment, and reporting of digital marketing campaigns.
Requirements
  • Bachelor's degree in a related field required.
  • 7+ years of agency experience preferred, ideally including both B2B and B2C clients.
  • Experience working with high-touch clients in a highly matrixed organization.
  • Experience working on a fast-paced business in a highly competitive and evolving industry.
  • Experience in executing broadcast mediums preferred.
  • Successful and resourceful client manager with an ability to build relationships and business effectively.
  • Experience guiding integrated multi-disciplinary teams to meet client goals – successful with time management and clear delegation.
  • Organized with the ability to multi-task, prioritize, and manage time efficiently between accounts and projects.
Additional Desired Skills
  • Experienced with digital marketing, email marketing, Google Analytics, and a knowledge of accessibility best practices.