Voice AI Engineering Lead

2 weeks ago


Toronto, Ontario, Canada PolyAI Full time

PolyAI is revolutionizing customer service with voice-enabled, AI-driven solutions. Our mission is to deliver exceptional experiences at every touchpoint without over-investing.

As a Technical Project Manager in Toronto, you will lead the development of real-world systems handling thousands of calls daily. You'll work closely with project managers, software engineers, and dialogue designers to create highly specialized software that delights clients and their customers. This role requires technical expertise, project management, and people management skills.

We're looking for someone with a BS degree in Engineering/Science or equivalent industry experience. Agile project management experience, such as scrum or kanban, is essential. Previous experience in software engineering management and knowledge of algorithms, data structures, complexity analysis, and software design are also required. Proficiency in Python or Go is preferred, as well as strong communication and interpersonal skills.

In this role, you will:

  • Lead, mentor, and develop a high-performing engineering team focused on delivering voice AI solutions.
  • Foster a culture of collaboration, innovation, and continuous improvement within the engineering department.
  • Set clear objectives, monitor performance, and provide constructive feedback to drive professional growth.
  • Encourage technical excellence by promoting best practices, knowledge sharing, and cutting-edge AI methodologies.
  • Establish and maintain engineering processes and standards to ensure consistent, high-quality results across all projects.

Benefits include:

  • 20 days vacation
  • Annual learning and development allowance
  • One-off WFH allowance when joining
  • Competitive Healthcare plan

Salary: $160,000 - $200,000 CAD per year. PolyAI is an equal opportunity employer committed to creating an inclusive environment for all employees.



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