Bilingual Account Recovery Specialist
7 days ago
We are looking for a skilled Bilingual Account Recovery Specialist to join our team. As a key member of our collections team, you will be responsible for collecting outstanding and delinquent account balances from customers.
Your main responsibilities will include:
- Collecting overdue accounts through direct telephone contact and written communication.
- Analyzing customer accounts and amounts owed.
- Placing holds on customer accounts when balance is over 60 days.
- Negotiating payment terms when necessary.
- Handling adjustments, cancellations, payments, and account write-offs in a timely manner to collect maximum amount possible.
- Evaluating accounts for escalation to collection agency and following up.
- Investigating and reconciling discrepancies on accounts.
- Resolving customer account queries through effective communication and problem-solving.
- Maintaining detailed files of all communication with customers including credit history of the account.
- Collaborating with account managers concerning outstanding accounts.
- Providing updates to account managers/customer service reps regarding account status.
To succeed in this role, you will need:
- Grade 12 or equivalent education.
- Fluency in both French and English.
- At least 4 years of experience in Credit and Collections.
- Familiarity with general office procedures, basic accounting, and strong written and oral communication skills.
- Collection techniques training would be an asset, but is not a requirement.
- Basic computer literacy.
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