Bilingual Account Recovery Specialist

7 days ago


Ottawa, Ontario, Canada Wolters Kluwer N.V. Full time

We are looking for a skilled Bilingual Account Recovery Specialist to join our team. As a key member of our collections team, you will be responsible for collecting outstanding and delinquent account balances from customers.

Your main responsibilities will include:

  • Collecting overdue accounts through direct telephone contact and written communication.
  • Analyzing customer accounts and amounts owed.
  • Placing holds on customer accounts when balance is over 60 days.
  • Negotiating payment terms when necessary.
  • Handling adjustments, cancellations, payments, and account write-offs in a timely manner to collect maximum amount possible.
  • Evaluating accounts for escalation to collection agency and following up.
  • Investigating and reconciling discrepancies on accounts.
  • Resolving customer account queries through effective communication and problem-solving.
  • Maintaining detailed files of all communication with customers including credit history of the account.
  • Collaborating with account managers concerning outstanding accounts.
  • Providing updates to account managers/customer service reps regarding account status.

To succeed in this role, you will need:

  • Grade 12 or equivalent education.
  • Fluency in both French and English.
  • At least 4 years of experience in Credit and Collections.
  • Familiarity with general office procedures, basic accounting, and strong written and oral communication skills.
  • Collection techniques training would be an asset, but is not a requirement.
  • Basic computer literacy.


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