In-Plant Solutions Specialist

5 days ago


Winnipeg, Manitoba, Canada MSC Industrial Direct Co.,Inc. Full time

MSC Industrial Supply Co. is a leading distributor of metalworking and MRO products and services, offering more than 2 million products with over 80 years of experience across dozens of industries.

We execute our Built to Make You Better brand promise for all stakeholders, including associates, by serving customers and our community through exceptional service.

Position Overview

The In-Plant Solutions Specialist plays a critical role at MSC, supporting large strategic accounts and driving long-term customer satisfaction through excellent service.

This associate will be responsible for assisting customers with procurement and order placement, managing MSC ControlPoint Solutions, and providing sales-related solutions to resolve product and service issues.

Critical duties include:

  1. Providing exceptional customer service to drive customer satisfaction and retention
  2. Managing MSC ControlPoint Solutions, including vendor managed inventory, vending, or storeroom management programs
  3. Collaborating with the account team to maximize customer satisfaction and future projects
  4. Resolving on-site customer product and service issues through sales-related solutions
Requirements

To perform this job successfully, an associate must have:

  • A High School Diploma or equivalent experience
  • College degree preferred
  • 2+ years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required
  • Industry experience preferred, with metalworking knowledge and experience a plus
Skills and Qualifications

The ideal candidate will possess:

  • Excellent problem-solving skills
  • Excellent customer service and sales skills
  • Excellent oral and written communications skills
  • Working industrial knowledge, with ability to lift items up to 50 pounds as needed
Benefits and Opportunities

As a member of the MSC team, you can expect:

  • Compensation starting at $44,000 - $63,000 depending on experience
  • Opportunities for professional development and growth
  • A collaborative work environment focused on delivering exceptional results
  • A commitment to diversity, equity, and inclusion


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