Optical Retail Store Manager
6 days ago
About Us
At For Eyes, we strive to provide high-quality brands and products at great pricing. Our diverse team consists of over 500 dedicated associates across 105 stores in the United States and Puerto Rico. We are passionate about customer satisfaction and offer a perfect blend of expert eye care and affordable eyewear.
We are part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of world-class vision care products. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
The Role
The Assistant Manager acts as a leader in the absence of, or in support of the Store Manager. This role represents For Eyes as an expert destination for vision needs within the community and delivers key performance metrics. The team leader is responsible for delivering great guest service with the objective of building long-lasting relationships.
Duties and Responsibilities
Delivers quality and improvement to meet or exceed all key performance indicators (KPIs):
- Comp Sales, % Sales to Plan;
- Conversion & Customer Count, Comp Growth;
- Increased Traffic;
- Store Operating Profitability;
- Continuity of Care, Exam Growth & Retention Goals;
- Net Promoter Score;
- Current year objectives.
Demonstrates understanding of retail business and the capability to transfer knowledge to superior sales and business results.
Learns and understands the competition and market trends.
Supports the store manager in diagnosing the business and leverages the synergies of Retail, Lab & Doctor to drive positive results.
S Supports store business plans to maximize sales and profit, leveraging strengths and addressing opportunities for recovery.
Partners with the store manager to lead a team through strong knowledge and skills.
Provides training and guidance to team members.
Delivers clear and constructive feedback in a timely manner.
Informs the store manager of any situation that may require development or disciplinary action of others.
S supports recruiting, helps select high-caliber team members, and creates a talent pipeline.
Follows guidelines to optimally staff the store.
Maintains a safe working environment for all.
Works a flexible schedule, including nights and weekends.
Requirements
To be successful in this role, you will need:
- A High School graduate or equivalent.
- 1+ year(s) management/supervisory experience with direct reports.
- Knowledge of retail operations, processes, and policies.
- Strong basic math skills.
- Familiarity with cash register, computers, and calculators.
- A strong command of the English language for all written correspondence and oral communication.
- Demonstrated high-level selling skills.
- Proven ability to problem-solve.
Benefits
We offer a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include healthcare, retirement savings, paid time off/vacation, and various employee discounts.
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