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Banquet Porter

2 months ago

Edmonton, Alberta, Canada Nova Hotels Full time
About the Role

We are seeking a highly skilled and detail-oriented Banquet Porter to join our team at Nova Hotels. As a Banquet Porter, you will play a critical role in ensuring the highest standards of hospitality are always demonstrated when assisting and serving guests of the hotel.

Key Responsibilities
  • Event Setup and Execution: Prepare, set up, and deliver what is required pertaining to the Banquet Event Order, ensuring seamless execution of events.
  • Room Maintenance: Clean and maintain banquet rooms and related public areas, ensuring a clean and welcoming environment for guests.
  • Equipment Maintenance: Maintain banquet department equipment, storage, and work areas, ensuring all equipment is in good working condition.
  • Customer Service: Provide value-added service to customers to meet or exceed customer expectations, communicating effectively with customers, co-workers, and supervisors.
  • Teamwork: Demonstrate teamwork by cooperating and assisting at the hostess station, prioritizing and planning work activities to ensure efficient execution of events.
  • Quality Control: Ensure that all walls, tables, floors, chairs, and whiteboards are clean after each event and that the room is restocked with the appropriate items.
  • Communication: Communicate effectively with audio visual contractors to ensure proper set up, and report any concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances to the appropriate leader.
Requirements
  • Interpersonal Skills: Maintain confidentiality, actively listen to others without interrupting or distractions, and maintain a positive attitude even in negative situations.
  • Teamwork: Balance team and individual responsibilities, exhibit objectivity and openness to others' views, and contribute to building a positive team spirit.
  • Quality Management: Look for ways to improve and promote quality, demonstrating accuracy, consistency, and thoroughness.
  • Cost Consciousness: Conserve organizational resources, following cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.
  • Ethics: Treat people with respect, inspire the trust of others, work ethically and with integrity, and uphold organizational values.
  • Organizational Support: Follow policies and procedures, complete administrative tasks correctly and on time, and support organization's goals and values.
  • Planning/Organizing: Prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, and organize and schedule other people and their tasks.
  • Professionalism: Approach others in a tactful manner, react well under pressure, treat others with respect and consideration regardless of their status or position, accept responsibility for own actions, and follow through on commitments.
  • Safety and Security: Observe safety and security procedures and policies, report potentially unsafe conditions, and use equipment and materials properly.
  • Attendance/Punctuality: Be consistently at work and on time, ensure work responsibilities are covered when absent, and arrive at meetings and appointments on time.
  • Dependability: Follow instructions, respond to management direction, take responsibility for own actions, keep commitments, and commit to long hours of work when necessary to reach goals.
  • Initiative: Take independent actions and calculated risks, ask for and offer help when needed.
  • Innovation: Generate suggestions for improving work.
  • Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos, ability to present information in one-on-one and small group situations, and ability to respond to common inquiries or complaints from suppliers.
Physical Demands
  • Typically standing, walking, bending, crouching or stooping; lifting 5-25 lbs.
  • Able to handle a stressful, ever-changing work environment.
  • Ability to work flexible and lengthy periods based on business volumes.
  • Walking and standing for long periods of time.
Work Environment

The work environment is a setting, which has the following conditions: low noise environment; high traffic area for internally and external guests, exposure to office equipment such as photocopier, fax and telephone, potential exposure to theft and/or belligerent guests.

Nova Hotels offers a competitive compensation package, including meal program, staff rates at any of our locations, friends and family rates, extended health benefits for full-time employees, and employee discounts at the F&B outlets.