Restaurant Operations Manager

4 weeks ago


Crowsnest Pass, Canada SUBWAY SANDWICHES Full time

We are looking for a Restaurant Operations Manager to join our team at SUBWAY SANDWICHES. As a key member of our management team, you will be responsible for leading and guiding our restaurant staff to ensure exceptional customer service and high-quality food products.

About the Role

The successful candidate will have previous experience in a similar role, preferably within the quick-service industry. You will be expected to work closely with our restaurant managers to maintain excellent customer service standards, manage labor costs, and oversee daily operations to ensure smooth running of the restaurant.

Key Responsibilities
  • Customer Service: Lead by example and ensure all customers receive exceptional service, resolving any issues promptly and professionally.
  • Labor Management: Work closely with restaurant managers to plan and manage labor schedules to meet business needs while controlling labor costs.
  • Operations: Oversee daily restaurant operations, including inventory management, waste reduction, and quality control to ensure we maintain high standards.
  • Training and Development: Provide ongoing training and coaching to restaurant staff to enhance their skills and knowledge, driving performance and growth.
  • Reporting and Analysis: Prepare and analyze sales data, identifying trends and areas for improvement to inform business decisions.
Requirements

To be successful in this role, you will need:

  • Previous experience in a restaurant or hospitality management role.
  • Excellent leadership and communication skills, with the ability to motivate and develop staff.
  • A strong focus on customer service and delivering exceptional experiences.
  • Proven ability to manage budgets, resources, and labor costs effectively.
  • Ability to work flexible hours, including evenings and weekends.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of $ $$60,000 - $70,000 per year** (based on experience) to reflect your value to our team.
  • Ongoing training and development opportunities to help you grow and succeed.
  • A dynamic and supportive work environment where your contributions make a real difference.
About Us

SUBWAY SANDWICHES is a leading quick-service restaurant chain dedicated to serving fresh, healthy meals that delight our customers. Our restaurants are built on a culture of respect, teamwork, and community involvement, making us an employer of choice for those who share our values.



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