Sales Associate

2 weeks ago

Surrey, British Columbia, Canada EMCO Corporation Full time

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at EMCO Corporation. As a Sales Associate, you will provide exceptional customer service and sales support to walk-in customers at our Profit Centre counters.

Key Responsibilities

  • Provide sales support to customers, including answering questions, picking, and entering orders.
  • Maintain a clean and organized counter sales area, including merchandising displays.
  • Assist customers with purchases, research products, and provide recommendations.
  • Drive sales growth through ownership of counter merchandising, product promotion, and generating leads for the Outside Account Manager.
  • Enter, pick, and pack sales orders generated at the counter.
  • Inform the buyer when stock levels are low and follow up on backorders with vendors.
  • Process returns and warranty claims, including paperwork in compliance with procedures.
  • Navigate and find solutions for customer concerns and complaints.

Requirements

  • Grade 12 diploma or equivalent; college and/or university degree an asset.
  • A minimum of 2 years of experience in customer service or counter sales.
  • Outstanding customer service and verbal communication skills.
  • Excellent relationship building skills with customers, vendors, and teammates.
  • Ability to learn and operate the applicable software system used to process orders.
  • Experience working in a fast-paced environment.
  • Intermediate math skills with a strong attention to detail.
  • Ability to learn how to operate material handling equipment.

Preferred Skills

  • Previous experience with or knowledge of plumbing and building products sold at the Profit Centre.
  • Ability to use the Internet as a resource to problem solve and find alternative solutions for customers.

About EMCO Corporation

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer great mentors and on-the-job training, growth potential with competitive salary, benefits, and profit sharing, and a career with a solid, stable company with strong core values.

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