Medical Support Worker

4 weeks ago

Vancouver, British Columbia, Canada Providence Health Care Full time

Job Summary

Crosstown Clinic is seeking a Medical Support Worker to join their team on a casual basis. The successful candidate will provide support to clients and staff within the clinic, under the guidance of the Clinical Supervisor.

About the Role

  • Observe, monitor, and report on clients' behavioral and physical changes.
  • Undertake security tasks to ensure safety.
  • Handle clerical duties such as scheduling, client registration, reception, database maintenance, and managing equipment and supplies.

Qualifications and Skills

  • Grade 12, completion of Community Support Worker, Addictions Counselling Skills or Mental Health Worker Certificate, plus one year of recent, related experience, or an equivalent combination of education, training, and experience.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to work independently and in cooperation with others.
  • Ability to operate related equipment.
  • Ability to organize and prioritize.
  • Ability to establish and maintain rapport with clients.
  • Ability to observe and recognize changes in clients.
  • Knowledge of addiction/drug abuse and harm reduction.
  • Ability to handle and diffuse conflict.

Duties and Responsibilities

  • Perform reception duties such as meeting and greeting clients and establishing a rapport with clients, taking and relaying telephone messages, allowing entry/exit from clinic, and escorting clients to and from treatment rooms/offices.
  • Observe, monitor, and document any changes in clients' physical and cognitive status post injection in accordance with established policies, procedures, and protocols. Inform clinical staff of status, as required.
  • Perform general word processing and data entry functions such as inputting client information into relevant computerized systems, maintaining relevant registers, and typing from rough draft or general instruction including correspondence, reports, and documents.
  • Participate in the management of emergency situations by performing C.P.R. and/or alerting emergency medical services.
  • Work with clinic team members to manage the clinic environment by assisting with diffusing hostile clients and performing client searches. Notify appropriate personnel of escalating situations.
  • Accompany clients to appointments such as doctors, court, and hospital appointments using hospital shuttle, taxi, and/or public transit.
  • Run errands such as picking up/dropping off laboratory specimens and/or supplies, picking up miscellaneous items as requested and approved by the nurse.
  • Provide support in the clinic/treatment rooms by performing duties such as setting up and dismantling rooms and general tidying according to cleaning schedules, including cleaning cupboards and shelves.
  • Deliver and dispose of supplies, biological materials, and equipment by performing duties such as packaging, making arrangements for pickup and delivery, and transporting in accordance with established procedures.
  • Schedule and confirm client appointments by receiving appointment request or referral, entering client information into applicable computer system(s) and/or appointment scheduling system(s), booking a time slot, making follow-up appointments, and cancelling or adjusting appointments.
  • Maintain inventories of clinic supplies and equipment by performing duties such as monitoring inventory levels, identifying requirements, processing requisitions, and receiving, verifying, documenting, distributing, and storing shipments.
  • Provide general information and literature (e.g., pamphlets) to clients in relation to harm reduction supports available (e.g., needle exchange, sexual health screening) and provide information regarding available clinic services.
  • Order health promotion materials and ensure that health promotion materials are stocked and replenished.
  • Maintain filing systems including filing, labelling, and ensuring appropriate documentation is maintained on file.
  • Assist with security functions for site, checks that doors are locked and alarms activated, escorts unwelcome visitors out of the building, reports incidents to appropriate staff or authorities, and provides access to surveillance videos to authorities.
  • Assist with client intake by interviewing clients, obtaining information, completing required documentation, and entering information into applicable database system.
  • Partner as a member of team by attending quality improvement meetings, supports the completion of quality improvement initiatives by taking minutes and gathering and compiling basic data.
  • Perform other related duties as assigned.

Vaccination Flag

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

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