Senior Digital Solutions Expert

1 day ago


Mississauga, Ontario, Canada Bell Canada Full time

As a Senior Digital Solutions Expert at Bell Canada, you will have the opportunity to work on designing and maintaining customer-centric conversational experiences that meet the evolving needs of our customers. With a strong focus on Artificial Intelligence (AI) and Machine Learning (ML), you will be part of a dynamic team that is shaping the future of digital solutions.

We are seeking an expert-level professional with a passion for AI-powered language models and chatbots. You will bring your expertise in Natural Language Understanding (NLU) and Large Language Models to design, develop, and maintain conversational flows that deliver seamless user experiences.

Your primary responsibilities will include prioritizing product features and capabilities, processing design mapping, and creating and delivering conversational flows. You will also oversee release management and quality assurance testing across multiple environments. Additionally, you will leverage insights from key performance indicators and customer journey analysis to continuously optimize the end-user experience.

In this role, you will have the opportunity to work with cutting-edge technologies and tools, including Dialogflow CX, JSON data interchange formats, and cloud computing services such as GCP and Azure. Experience with AI/ML modeling and knowledge of the SAFE 5 Agile Operating Model, including PI Planning Process, are highly desirable. If you are passionate about staying current on evolving AI trends and have a desire to make a meaningful impact, we encourage you to apply.

Estimated Salary: $120,000 - $180,000 per year

This salary range is based on industry standards and takes into account the level of experience and qualifications required for this role. We offer a comprehensive benefits package, including medical, dental, vision, and mental health benefits, as well as opportunities for professional growth and development.



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