Quality Assurance Specialist

1 month ago

Toronto, Ontario, Canada Scotiabank Full time
Job Title: QA Portfolio Specialist

Are you a quality assurance professional looking for a challenging role that aligns with your skills and experience? We are seeking a highly motivated and detail-oriented QA Portfolio Specialist to join our team at Scotiabank.

About the Role:

This is a unique opportunity to work in a fast-paced environment where you will be responsible for performing manual testing, creating test data, and executing exploratory, integration, regression, and end-to-end testing. You will work closely with the development team to resolve defects, escalate issues to management when necessary, and make recommendations to release the code to Production.

Key Responsibilities:
  • Review project documentation to provide analysis from a testing perspective.
  • Participate in product design and requirements analysis.
  • Perform manual testing, create test data, and execute exploratory, integration, regression, and end-to-end testing.
  • Work closely with the development team to resolve defects and escalate issues to management when necessary.
  • Make recommendations to release the code to Production.
  • Prepare QA documentation for QA management review, approval, and sign-off.
  • Transfer application and process expertise to more junior analysts.
Requirements:
  • Strong communication (verbal/written) skills to produce clear, concise, and comprehensive test plans and strategies.
  • Working knowledge of Contact Center agent-facing applications and flows.
  • At least 5+ years of quality assurance experience with manual testing (e.g., exploratory, integration, functional, regression, and end-to-end testing).
  • Experience with Interactive Voice Response (IVR) and dialer inbound/outbound call initiation in a Call Centre setting.
  • Experience with CRM application testing (maintenance, sales, and general service tasks).
  • Testing experience using API testing tools Postman.
  • Experience with QA processes and working knowledge in agile teams using Scrum or Kanban.
  • Experience with Jaws Accessibility testing is a plus.
What We Offer:
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits.
  • Community Engagement - Opportunities for community engagement and belonging with our various programs.
Working Location:

Hybrid

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