Senior Salon Operations Manager

5 days ago


Halifax, Nova Scotia, Canada ANDO SALON & LASER LTD. Full time
Job Title:

Senior Salon Operations Manager

Overview

We are seeking a highly skilled and experienced Senior Salon Operations Manager to join our team at ANDO SALON & LASER LTD.

This is a permanent position with a salary range of $60,000 - $80,000 per year, depending on experience.

Responsibilities
  • Plan and Organize Daily Operations: Develop and implement strategies to ensure seamless daily operations, including staff scheduling, inventory management, and customer service.
  • Establish or Implement Policies and Procedures: Create and enforce policies and procedures to maintain high standards of quality and efficiency.
  • Manage Contracts for Advertising or Marketing Strategies: Collaborate with the marketing team to develop and execute effective advertising and marketing campaigns.
  • Hire, Train, and Supervise Staff: Recruit, train, and manage a team of 5-10 employees, providing guidance and support to ensure excellent customer service.
  • Address Customers' Complaints or Concerns: Respond promptly to customer complaints and concerns, resolving issues in a professional and courteous manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 3 years to less than 5 years in a senior management role, preferably in the salon industry.
  • Skills and Qualifications:
    • Client Focus: Provide exceptional customer service, ensuring high levels of satisfaction and loyalty.
    • Efficient Interpersonal Skills: Communicate effectively with colleagues, customers, and external partners.
    • Excellent Oral Communication: Present ideas and information clearly and concisely.
    • Organized: Prioritize tasks, manage time effectively, and meet deadlines.
    • Reliability: Demonstrate trustworthiness and follow through on commitments.
    • Team Player: Collaborate with others to achieve common goals.
Benefits
  • Dental Plan: Comprehensive dental coverage for you and your family.
  • Health Care Plan: Access to a wide range of medical services and benefits.
  • Maternity and Parental Benefits: Support for new parents, including paid leave and benefits.
  • Parking Available: Convenient parking facilities for employees.
  • Work Term: Permanent: Stable and secure employment.
  • Work Language: English: Opportunities for career growth and development in a bilingual environment.
  • Hours: 30 to 40 hours per week: Flexible work arrangements to balance work and life.


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