Senior Salon Operations Manager
5 days ago
Senior Salon Operations Manager
OverviewWe are seeking a highly skilled and experienced Senior Salon Operations Manager to join our team at ANDO SALON & LASER LTD.
This is a permanent position with a salary range of $60,000 - $80,000 per year, depending on experience.
Responsibilities- Plan and Organize Daily Operations: Develop and implement strategies to ensure seamless daily operations, including staff scheduling, inventory management, and customer service.
- Establish or Implement Policies and Procedures: Create and enforce policies and procedures to maintain high standards of quality and efficiency.
- Manage Contracts for Advertising or Marketing Strategies: Collaborate with the marketing team to develop and execute effective advertising and marketing campaigns.
- Hire, Train, and Supervise Staff: Recruit, train, and manage a team of 5-10 employees, providing guidance and support to ensure excellent customer service.
- Address Customers' Complaints or Concerns: Respond promptly to customer complaints and concerns, resolving issues in a professional and courteous manner.
- Education: Secondary (high) school graduation certificate.
- Experience: 3 years to less than 5 years in a senior management role, preferably in the salon industry.
- Skills and Qualifications:
- Client Focus: Provide exceptional customer service, ensuring high levels of satisfaction and loyalty.
- Efficient Interpersonal Skills: Communicate effectively with colleagues, customers, and external partners.
- Excellent Oral Communication: Present ideas and information clearly and concisely.
- Organized: Prioritize tasks, manage time effectively, and meet deadlines.
- Reliability: Demonstrate trustworthiness and follow through on commitments.
- Team Player: Collaborate with others to achieve common goals.
- Dental Plan: Comprehensive dental coverage for you and your family.
- Health Care Plan: Access to a wide range of medical services and benefits.
- Maternity and Parental Benefits: Support for new parents, including paid leave and benefits.
- Parking Available: Convenient parking facilities for employees.
- Work Term: Permanent: Stable and secure employment.
- Work Language: English: Opportunities for career growth and development in a bilingual environment.
- Hours: 30 to 40 hours per week: Flexible work arrangements to balance work and life.
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