Service Delivery Manager

3 weeks ago


Brossard, Quebec, Canada Brandt Tractor Ltd. Full time

Job Summary:

Service Delivery Manager at Brandt Tractor Ltd.

Job Description:

Manage sales and delivery of heavy-duty equipment after-market support services, overseeing service department and daily activities of foremen, service writers, and mechanics. Key responsibilities include:

Key Responsibilities:

  • Manage service workflow to optimize productivity and efficiency.
  • Enforce standards, policies, and reporting practices to ensure compliance.
  • Develop and manage Service Department budget to achieve financial goals.
  • Prepare quotes for customer work orders, ensuring accuracy and competitiveness.
  • Inspect and operate customer equipment to provide expert support.
  • Monitor service revenue and expenses to identify opportunities for improvement.
  • Ensure work is performed according to safety and industry standards, maintaining a safe working environment.
  • Review employee performance to provide constructive feedback and coaching.

Requirements:

  • Effective communication with customers, employees, and branch personnel to build strong relationships.
  • Self-motivated in learning and applying new knowledge and skills to stay up-to-date with industry developments.
  • Ability to travel to customer worksites and operate heavy equipment, as required.
  • Proficient in work-related desktop applications and web-based productivity applications to streamline operations.
  • Confidence, critical thinking, and technical skills to assess and solve customer and business problems effectively.
  • Strong commitment to occupational health and safety, with a focus on preventing injuries and incidents.


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