Service Delivery Manager
3 weeks ago
Job Summary:
Service Delivery Manager at Brandt Tractor Ltd.
Job Description:
Manage sales and delivery of heavy-duty equipment after-market support services, overseeing service department and daily activities of foremen, service writers, and mechanics. Key responsibilities include:
Key Responsibilities:
- Manage service workflow to optimize productivity and efficiency.
- Enforce standards, policies, and reporting practices to ensure compliance.
- Develop and manage Service Department budget to achieve financial goals.
- Prepare quotes for customer work orders, ensuring accuracy and competitiveness.
- Inspect and operate customer equipment to provide expert support.
- Monitor service revenue and expenses to identify opportunities for improvement.
- Ensure work is performed according to safety and industry standards, maintaining a safe working environment.
- Review employee performance to provide constructive feedback and coaching.
Requirements:
- Effective communication with customers, employees, and branch personnel to build strong relationships.
- Self-motivated in learning and applying new knowledge and skills to stay up-to-date with industry developments.
- Ability to travel to customer worksites and operate heavy equipment, as required.
- Proficient in work-related desktop applications and web-based productivity applications to streamline operations.
- Confidence, critical thinking, and technical skills to assess and solve customer and business problems effectively.
- Strong commitment to occupational health and safety, with a focus on preventing injuries and incidents.
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