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Aggregate Product Specialist

1 week ago

Toronto, Ontario, Canada Oldcastle Inc. Full time

As a Customer Experience Specialist at Oldcastle Inc., you will play a critical role in delivering exceptional customer service and ensuring customer satisfaction. You will be responsible for handling customer orders and inquiries, accurately entering data into our operating system, and monitoring on-time delivery and customer communication.

Key Responsibilities
  • Handle customer orders and inquiries via phone, email, and text message
  • Accurately enter new orders and changes into our operating system
  • Closely monitor on-time delivery and customer communication
  • Respond to customer inquiries in an efficient and professional manner

You will work closely with our sales team to ensure customer commitments can be achieved, schedule same/next day orders and trucking to optimize truck utilization, and support and promote various digital solutions such as the Customer Portal, E-ticketing, TREAD, and Website.

Our company offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.