Executive Housekeeping Manager

2 months ago

NiagaraontheLake, Ontario, Canada 124 ON QUEEN HOTEL AND SPA Full time
About the Role

We are seeking a highly skilled and experienced Executive Housekeeping Manager to join our team at 124 ON QUEEN HOTEL AND SPA. As a key member of our hotel operations team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction.

Key Responsibilities
  • Co-ordinate Inspection of Assigned Areas: Conduct regular inspections of hotel rooms, public areas, and back-of-house facilities to ensure they meet our high standards of cleanliness and maintenance.
  • Supervise Staff: Lead and motivate a team of housekeeping staff to ensure they are working efficiently and effectively to meet our guest expectations.
  • Ensure Safety Standards and Departmental Policies: Implement and maintain safety protocols and departmental policies to ensure a safe working environment for our staff and guests.
  • Maintain Inventory of Supplies, Equipment, and Uniforms: Manage the inventory of housekeeping supplies, equipment, and uniforms to ensure we have the necessary resources to maintain our high standards.
  • Schedule and Assign Duties of Housekeeping Staff: Create and manage schedules for housekeeping staff to ensure we are meeting our guest expectations and maintaining our high standards.
  • Inspect Sites or Facilities: Conduct regular inspections of hotel sites and facilities to ensure they meet our high standards of cleanliness and maintenance.
  • Establish Work Schedules: Create and manage work schedules for housekeeping staff to ensure we are meeting our guest expectations and maintaining our high standards.
  • Co-ordinate Work Activities with Other Departments: Work closely with other hotel departments to ensure seamless communication and coordination of work activities.
  • Supervise and Co-ordinate Activities of Workers: Lead and motivate a team of housekeeping staff to ensure they are working efficiently and effectively to meet our guest expectations.
  • Recommend or Arrange for Additional Services: Identify and recommend additional services required to maintain our high standards, such as painting, repair work, renovations, or replacement of furnishings and equipment.
Personal Suitability
  • Client Focus: Provide exceptional guest service and ensure our guests have a memorable stay.
  • Dependability: Demonstrate reliability and dependability in your work and interactions with colleagues and guests.
  • Efficient Interpersonal Skills: Develop and maintain effective relationships with colleagues, guests, and other stakeholders.
  • Excellent Oral Communication: Communicate effectively and clearly with colleagues, guests, and other stakeholders.
  • Excellent Written Communication: Write clear and effective reports, emails, and other written communication.
  • Flexibility: Be flexible and adaptable in a fast-paced hotel environment.
  • Initiative: Take initiative to identify and solve problems, and to improve processes and procedures.
  • Judgement: Use sound judgement to make decisions that impact our guests and our hotel operations.
  • Reliability: Demonstrate reliability and dependability in your work and interactions with colleagues and guests.
  • Work Term: Permanent: This is a permanent full-time position.
  • Work Language: English: English is the primary language of communication in this role.
  • Hours: 30 to 40 hours per week: This role requires a flexible schedule, with the possibility of working 30 to 40 hours per week.

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