Chief Operations Executive

3 days ago

Coquitlam, British Columbia, Canada Mrheating Full time

About Us

Mrheating is the leading Canadian independent heating, ventilation, and air-conditioning (HVAC) contractor focused on the residential market. With over 26 locations in Ontario, Nova Scotia, Manitoba, Saskatchewan, Alberta, and British Columbia, we have a team of more than 1,400 employees dedicated to providing top-notch services.

Competitive Salary

The successful candidate can expect a competitive salary with performance-based incentives. Additionally, our comprehensive benefits package includes health, dental, and life insurance. Eligibility to participate in a Retirement Savings Plan further demonstrates our commitment to employee well-being.

Job Description

We are seeking an experienced General Manager to provide overall strategic leadership direction relating to our branch, including sales, service, and operations. The ideal candidate will motivate and inspire team members to realize the company's vision while serving as an effective role model for our CORE Values.

Key Responsibilities:

  • Strategic Leadership: Develop and implement plans to improve efficiency, reduce costs, increase sales, and ensure quality workmanship.
  • Conceptualize and execute strategies to meet and exceed targets with new and existing customers.
  • Design processes and ways of working for customer-facing roles such as Installers, Technicians, and Home Comfort Advisors to create excellent customer experiences.
  • Monitor and maintain inventory levels, ensuring seamless daily activities.
  • Support technical quality management in the delivery of high-quality installations and attend relevant accreditation requirements and site inspections.
  • Manage vendor relationships, enforce quality standards, and ensure compliance with regulations.
  • Forecast accurate monthly and job-based project revenue and gross profit.
  • Drive results and accountability across the team to ensure achievement of revenue targets.
  • Review dashboards and financial reports and take appropriate action.
  • Participate in developing the yearly budget planning for the assigned branch and manage to budget throughout the year.

Required Skills and Qualifications

  • Minimum of 5 years' progressive general management or sales experience within an organization that provides services to the business and consumer sectors with direct business-to-customer experience.
  • Strong financial acumen, backed by a history of successful budgeting and financial management.
  • Excellent interpersonal skills to lead teams, engage stakeholders, and build relationships.
  • Results-oriented with a strong sales acumen and robust operational knowledge.
  • Proven strong leadership, training, and motivation skills with a track record of successfully managing and developing high-performing teams.

Average Annual Salary: $140,000 - $180,000, depending on experience and qualifications.

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