Client Service Coordinator

5 days ago

Edmonton, Alberta, Canada Bayshore HealthCare Full time

Company Overview


Bayshore HealthCare is a leading provider of home healthcare services, committed to delivering high-quality care and support to our clients. Our mission is to provide compassionate and personalized care that improves the lives of those we serve.



About the Role


We are currently seeking a highly motivated and organized Client Service Coordinator to join our team. As a Client Service Coordinator, you will be responsible for handling client inquiries, assessing service needs, and coordinating with case managers and funders. You will also be involved in training and mentoring new staff, participating in client satisfaction initiatives, and promoting Bayshore Home Health services.



Responsibilities



  • Handle and document prospective client inquiries regarding requests for care and service
  • Assess client service needs in consultation with supervisors
  • Report to case managers, funders, or government programs as required
  • Notify clients of schedule changes if needed
  • Assist with training and mentoring of new staff
  • Participate in client satisfaction initiatives
  • Handle and document client concerns and complaints in a timely manner and notify supervisors as appropriate
  • Market and promote Bayshore Home Health services in accordance with the individual Branch Office Sales and Marketing Plan
  • Participate in ongoing internal and/or external continuing education activities
  • Adhere to Bayshore policies and procedures
  • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
  • Participate in proactive Health & Safety activities while performing all duties
  • Maintain confidentiality of client and corporate information


Requirements


To be successful in this role, you will require:



  • A minimum of two years related customer service experience, preferably in healthcare
  • Exceptional organizational and interpersonal skills
  • Proven ability to work both independently and as part of a team
  • Ability to meet deadlines and strong commitment to continual learning
  • Demonstrated competency in keyboarding and Windows scheduling software
  • Ability to operate all standard office equipment
  • Proficiency in written and spoken English, as well as French in Branch Offices that provide service to French-speaking clients


What We Offer


In return for your hard work and dedication, we offer:



  • An estimated salary range of $50,000-$60,000 per year, depending on experience
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • The opportunity to make a meaningful difference in the lives of our clients


How to Apply


If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information].

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