Senior Business Analyst

3 weeks ago


Old Toronto, Canada Nexus Systems Group Inc. Full time

Job Summary

Nexus Systems Group Inc. is seeking a highly skilled Senior Business Analyst - IT to join our team. The ideal candidate will have a strong background in IT and operational risk management, with the ability to analyze complex problems and develop effective solutions.

Key Responsibilities:

  1. Provide day-to-day operational and production support for Operational Risk technology solutions.
  2. Escalate issues to Senior Manager for assistance and/or escalation purposes.
  3. Support the design and management of administrative documentation and procedures for user access & application support.
  4. Manage Support mailboxes and ServiceNow ticket queue.
  5. Communicate effectively with business partners and technology groups.
  6. Support the delivery of Operational Risk technology solutions that meet business objectives.
  7. Champion a customer-focused culture to deepen client relationships.
  8. Understand how to consider the Bank's risk appetite and risk culture in day-to-day activities and decisions.

Requirements:

  • 5+ years of relevant functional and/or technical experience.
  • Working knowledge of Microsoft Office productivity tools.
  • 3+ years of experience completing and analyzing quantitative and qualitative research.
  • Experience with JIRA/Confluence.

Candidate Requirements:

  • Strong communication and presentation skills.
  • Solid problem-solving skills.
  • Growth mindset with intellectual curiosity and passion for continuous learning.
  • Solid interpersonal skills with the ability to build strategic relationships.


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