Senior Business Analyst
3 weeks ago
Job Summary
Nexus Systems Group Inc. is seeking a highly skilled Senior Business Analyst - IT to join our team. The ideal candidate will have a strong background in IT and operational risk management, with the ability to analyze complex problems and develop effective solutions.
Key Responsibilities:
- Provide day-to-day operational and production support for Operational Risk technology solutions.
- Escalate issues to Senior Manager for assistance and/or escalation purposes.
- Support the design and management of administrative documentation and procedures for user access & application support.
- Manage Support mailboxes and ServiceNow ticket queue.
- Communicate effectively with business partners and technology groups.
- Support the delivery of Operational Risk technology solutions that meet business objectives.
- Champion a customer-focused culture to deepen client relationships.
- Understand how to consider the Bank's risk appetite and risk culture in day-to-day activities and decisions.
Requirements:
- 5+ years of relevant functional and/or technical experience.
- Working knowledge of Microsoft Office productivity tools.
- 3+ years of experience completing and analyzing quantitative and qualitative research.
- Experience with JIRA/Confluence.
Candidate Requirements:
- Strong communication and presentation skills.
- Solid problem-solving skills.
- Growth mindset with intellectual curiosity and passion for continuous learning.
- Solid interpersonal skills with the ability to build strategic relationships.
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