Premium Services Coordinator

1 month ago

Toronto, Ontario, Canada MLSE Full time
Job Title: Premium Services Coordinator

As a Premium Services Coordinator at MLSE, you will have the unique opportunity to support the delivery of championship fan service to Suite Holders during various Scotiabank Arena events.

Key Responsibilities:
  • Assist with the distribution of additional suite ticket receipts.
  • Support daily sales activities such as prospecting and pipeline management.
  • Manage daily activities including couriers, Will Call, and event suite details.
  • Oversee Suite holder special requests and the donation program to ensure accurate logging and completion.
  • Assist the Maple Leafs Alumni coordinator with Suite holder visits on game-day.
  • Maintain the department storage room.
  • Assist the Suite Rental team with service from POS to game-day arrival.
  • Research and investigate best practices around the NBA & NHL.
  • Work in compliance with the provisions of the Occupational Health & Safety Act.
  • Perform other administrative or service functions as required.
  • Support the team with researching, planning, and implementing organizational-wide employee events, programs & initiatives.
  • Provide communications support, including the creation of executive and non-executive level presentations and messaging.
  • Update employee communication channels as needed to ensure clarity across MLSE on available tools and resources.
  • Proactively identify ways to increase engagement in workplace initiatives and events.
  • Assist in the coordination and administration of MLSE recognition programs, employee events, learning & development sessions, and recruitment fairs.
  • Support research on employee experience to advise the development of future programs and initiatives.
  • Provide administrative data entry support such as record keeping, maintenance of records and files, and other service functions as required.
Qualifications:
  • Currently enrolled in a University or College degree / diploma in a sports, public relations, or communications related field.
  • Excellent communication, organizational, and interpersonal skills.
  • Able to work independently with a high degree of accuracy and attention to detail.
  • Ability to multitask and meet multiple deadlines.
  • Ensure confidentiality when it comes to client, financial, and private information.
  • Proficient with Microsoft Office products including Excel, PowerPoint, and Word.
  • Available for weekday shifts, evenings & weekends as required.
  • Available for a variety of Suite holder events, including weekends and holidays.

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