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Cloud Operations Manager

2 weeks ago

Victoria, British Columbia, Canada UNIT4 NV Full time

We are in the business of empowering people and organizations to achieve their full potential. At UNIT4 NV, we are committed to delivering innovative software solutions that make a meaningful difference in the lives of our customers.

Job Overview

The Cloud Operations Manager will play a critical role in ensuring the high availability, optimal performance, and security of our cloud environments. As a leader, you will oversee the daily operations of our cloud infrastructure, fostering a collaborative and high-performance culture within the team.

This role demands a strong focus on ITIL processes, continuous improvement, effective incident management, and collaboration with stakeholders to meet service-level agreements (SLAs) and achieve operational excellence.

Key Responsibilities
  • Lead and mentor a team of Cloud Operations Engineers, promoting a culture of continuous learning and improvement.
  • Oversee daily cloud operations, ensuring the reliability, performance, and scalability of our cloud environments.
  • Manage and resolve incidents using ITIL best practices for incident, problem, and change management.
  • Promote a culture of innovation and experimentation, focusing on process automation and operational efficiency.
Qualifications
  • Proven Leadership: Extensive experience in managing and leading technical teams, with a track record of fostering a collaborative and high-performance culture.
  • ITIL Expertise: Deep understanding of ITIL practices, including incident, problem, change, and service management, with practical experience in implementing these frameworks to improve service delivery.
  • Cloud Platform Proficiency: Strong experience with cloud platforms, particularly Azure.
  • Advanced Problem-Solving: Excellent analytical and troubleshooting skills, with the ability to diagnose and resolve complex incidents in a dynamic and fast-paced environment.