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Customer Service Representative

2 months ago


Boisbriand, Quebec, Canada BMI Canada Inc. Full time

BMI Canada Inc., a leading family-owned business and Platinum Club winner of Canada's Best Managed Companies program, is a renowned organization founded in 1972, committed to delivering exceptional customer satisfaction, fostering a culture of integrity, employee recognition, and quality of life in the workplace.

We are seeking a dynamic and passionate candidate who thrives in a customer-facing environment to join our team as a Customer Service/Inside Sales Representative.

Key Responsibilities

  • Provide exceptional customer service, ensuring a warm and efficient experience based on customer satisfaction
  • Process orders, including accurate product identification and code entry
  • Respond to customer inquiries, resolve issues, and provide follow-up support
  • Process return authorizations, credits, and special requests
  • Collaborate with sales managers to prepare and analyze quotes, presenting them to customers
  • Engage in inside sales with existing customers, conducting follow-up calls, promotions, and other initiatives

Requirements

  • High school diploma required
  • Proficiency in MS Office Suite (Word, Excel)
  • Experience working with the public is an asset

Desirable Skills

  • Superior interpersonal skills
  • Ability to enter data quickly and accurately
  • Dynamism, autonomy, and resourcefulness

Work Environment

  • Full-time employment
  • 8-hour shift
  • Day shift
  • Monday to Friday

Work Location

  • In-person work