Customer Service Representative

2 months ago


Montmagny, Quebec, Canada Canada Post Full time

Job Title: Post Office Assistant

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Post Office Assistant. As a key member of our team, you will provide exceptional customer service and support to our customers, while also handling mail and parcel operations.

Key Responsibilities:

  • Provide excellent customer service and support to customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Sort, distribute, and process mail and parcels into appropriate classifications, ensuring accurate and efficient delivery.
  • Sell postal products and services to customers, promoting our offerings and building customer loyalty.
  • Address delivery and service difficulties, resolving problems thoroughly and quickly to ensure customer satisfaction.

Requirements:

  • High school diploma or equivalent, and/or experience in business administration.
  • Training and/or experience interacting with the public in a retail and/or service environment, including sales and cash transactions.
  • Understanding of general or post office accounting systems.
  • Physical fitness to lift mail containers of up to 50 lb, push or pull boxes, sort mail, and stand for extended periods of time.
  • Flexibility to be available for temporary, on-call work.

Working Conditions:

This position may be considered a Safety Sensitive position and has additional requirements under the Canada Post's Substance Use Policy.

Location: Various locations in the Côte-Sud region of Quebec, including Saint-Charles-de-Bellechasse, Saint-Anselme, and others.

Language: English and/or French, depending on the location.


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