Retail Sales Associate

1 week ago

Toronto, Ontario, Canada Talbots Full time

About Talbots

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes, and accessories. Our mission is to provide modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

What We Offer

  • Growth Opportunities - Our goal is to give you the tools to grow beyond this position and into the next.
  • Incentive Opportunities
  • Generous Merchandise Discounts - Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may also be eligible for discounts at the brands across KnitWell Group.
  • Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts, and more.

What We Value

  • We Win as a team and are dedicated to ensuring and applauding each other's success.
  • We Encourage creativity, innovation, and smart risk-taking.
  • We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
  • We Act with integrity, transparency, candor, and respect.
  • We Respect, honor, and value diversity and are invested in cultivating a dynamic and inclusive culture.
  • We Embrace community by bringing positive change to those we live and work in.

Who You Are:

  • Demonstrate selling competence, styling expertise, and possess a love of fashion.
  • Driven to create, build, and cultivate relationships.
  • Possess a strong ambition and passion for achieving goals, both as an individual and as a member of the store team, and thrive in a team environment.
  • Demonstrate excellent verbal communication skills and a high level of integrity.
  • Possess the technological competency to navigate a computer/iPad/handheld system.
  • Have strong organizational skills and the ability to multi-task in a fast-paced, ever-changing environment.
  • Able to work cooperatively in a diverse work environment.
  • Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
  • Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
  • Able to work a flexible schedule including evenings, weekends, and holidays.
  • Have open availability of (15 to 20) hours per week.

What You'll Do:

  • Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
  • Take an active role in assisting the management team to build store business.
  • Support all service enhancers to build strong relationships, including active use of Concierge.
  • Service multiple customers at a time, multi-task, and/or handle projects simultaneously.
  • Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion, etc.
  • Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
  • Maximize individual performance by participating in learning opportunities, accepting direction, coaching, and feedback.
  • Achieve sales and service metrics in key measurable areas, including clientelling/outreach, appointment setting, and Talbots Classic Awards.
  • Complete projects as assigned, including operational assignments: filling orders, replenishment, recovery, etc.

Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

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