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Senior Risk Management Consultant
2 months ago
About the Role
We are seeking a highly skilled Senior Risk Management Consultant to join our team at Manulife. As a key member of our Underwriting and Claims operations, you will play a critical role in supporting our business growth strategy in the digital insurance-buying environment.
Key Responsibilities
Risk Management
- Audit underwritten applications to ensure that underwriting decisions, correspondence, and processing align with established guidelines and policies.
- Audit underwriting tools, both internally developed and vendor-supplied, to ensure decisions and output are within expected ranges.
- Monitor new business application and policy change trends for risk indicators and take action accordingly.
- Review potential nondisclosures for contract rescission and assist management with book of business reviews.
- Review contestable claims for potential misrepresentation during underwriting.
- Provide underwriting subject matter expertise on cases in litigation.
- Assist in the oversight of underwriting operational controls to ensure compliance with Risk, Legal, Regulatory, and Privacy requirements.
- Support management with underwriting risk assessments and recommendations on new product or business initiatives.
Leadership & Teamwork
- Lead and/or support risk management programs as assigned.
- Recommend training opportunities for staff based on audit learnings.
- Provide mentorship to more junior colleagues and serve as a subject matter expert for management.
- Coordinate and support management with internal audits.
- Liaise with Sales, Compliance, Legal as needed with respect to advisor monitoring and trending.
- Build and maintain strong relationships across IIC, Operations, Group Risk, and with other stakeholders such as reinsurers.
Reporting & Analysis
- Provide input on and monitor Underwriting and Claims key risk indicators (KRIs) and risk management program key performance indicators (KPIs).
- Analyze audit, claims, rescission, underwriting, and application trends to recommend changes to philosophy, procedures, education program, systems/tools, and development of new controls.
- Prepare formal reports for senior leaders and external reinsurance partners.
Continuous Improvement
- Support management with department education planning and delivery.
- Assist management with research projects pertaining to risk assessment and our internal underwriting manual development.
- Partner with Advanced Analytics, our internal reporting team members, and other key stakeholders to continually enhance our risk management programs and controls using data-driven insights and methodologies.
Requirements
- 7 or more years of underwriting experience working at high approval limits.
- Strong knowledge of Manulife's Individual Insurance business/products and operations across underwriting, new business, policy service, and claims.
- Great communication skills; fluency in French is an asset.
- Intermediate or higher experience with MS Office suite including Excel, PowerBI, and PowerPoint, with a desire and ability to develop advanced skills.
- Curiosity combined with strong analytical skills; ability to define, research, and resolve problems.
- Demonstrated ability to prioritize and work independently under deadlines.
- Growth mindset with ability to be flexible and exercise judgment in a changing environment.
- Strong organizational, communication, and interpersonal skills.
- Strong knowledge of medical science, technology, and terminology and their impact on mortality and morbidity.
