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Mobile Operations Supervisor
2 months ago
We are seeking a highly skilled and experienced Mobile Operations Supervisor to join our team at Paladin Security. As a key member of our operations team, you will be responsible for overseeing the daily activities of our mobile security personnel, ensuring the highest level of service delivery and customer satisfaction.
Key Responsibilities- Monitor and manage the work activities of mobile security personnel, identifying and reporting any issues that may impact service delivery.
- Maintain a safe and secure environment for staff, contractors, and visitors.
- Respond to alarms, mobile patrols, and other issues that may arise.
- Communicate effectively with clients and management, fostering a team-based approach to problem-solving.
- Set an example for staff through consistent professionalism and expertise.
- Ensure all personnel are adequately trained and prepared, utilizing the employee orientation package.
- Patrol maintenance, including RFID placement and updating of patrols through the Tracktik website.
- Ensure all departmental responsibilities are completed on a nightly basis, maintaining a record of alarm responses.
- Run analysis and supervision to ensure Specials are operating efficiently.
- Provide operational support and guidance to mobile officers in the field.
- Conduct Quality Assurance checks to ensure Paladin standards are being met.
- Zone Supervisor field duties, including patrols and alarm response.
- Liaise with CSMs to obtain direction and convey field information.
- Training and mentoring of staff, including employee annual performance reviews.
- Ensure fleet vehicles are maintained and exhibit superior deportment.
- General departmental administration, including nightly shift reports.
- Conduct site visits and handle officer enquiries and requests.
- Hold a valid security license.
- Hold a full Class 5 driver's license and provide a clean driver's abstract for the last three years.
- Be computer literate and able to easily assimilate knowledge of site systems.
- Have excellent communication skills, both written and verbal.
- Be dependable and professional in all job functions.
- Display objectivity and sound judgment.
- Have previous security experience, with supervisory experience an asset.
