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CRM Solutions Architect

2 months ago

Guelph, Ontario, Canada Foilcon Full time

Note: This hybrid role requires in-office presence for three days.

Position Overview:

Key Responsibilities
  • Designs hosting technology solutions tailored to client specifications, ensuring alignment with established standards, policies, and cost models to fulfill business requirements and project deliverables.
Essential Skills
  • Proficient in CRM applications, operating systems, database technologies, programming languages, and communication protocols.
  • Familiarity with best practices, architectural management, service delivery processes, and procurement methodologies.
  • Ability to gather and analyze client business requirements and strategic technology plans.
  • Participates in solution development and provides insights on CRM service development activities.
  • Knowledge of advanced technology design criteria, security protocols, and performance assessment of integrated systems.
  • Experience in managing large-scale system development projects, including planning and migration.
  • Stays updated on technology trends and evaluates their applicability to client needs.
  • Basic understanding of project management methodologies and analytical tools.
  • Strong analytical skills to assess client needs and conduct cost/benefit analyses for new technology solutions.
  • Experience in designing and developing complex CRM applications.
  • Evaluates existing systems for performance and capacity, recommending improvements as necessary.
  • Demonstrates excellent problem-solving, communication, and teamwork skills.
  • A collaborative team player with a proven track record of meeting deadlines.
Experience and Qualifications
Core Competencies
  • Background in programming and analysis, with expertise in CRM software support.
  • Ability to work collaboratively with IT professionals throughout the software development lifecycle.
  • Experience in structured methodologies for application development and maintenance.
  • Proficient in design, coding, testing, debugging, and documenting applications.
  • Familiarity with object-oriented programming and third-generation development tools.
  • Experience with relational and hierarchical database technologies.
  • Ability to retrieve information using query languages.
  • Experience in engaging with stakeholders to elicit and document requirements.
  • Strong analytical and decision-making capabilities, along with effective communication skills.
  • Knowledge of specific CRM software and its future releases.
  • Experience with middleware and integration gateways.
  • Expertise in tools for CRM software development.
Preferred Skills
  • Experience in developing Internet-ready applications.
  • Familiarity with rapid application development methodologies.
  • Understanding of Information Management principles and practices.
  • Experience in reviewing and modifying product installation scripts.
  • Ability to provide post-implementation support and resolve technical issues.
  • Experience conducting design review sessions with project teams.
  • Knowledge of accessibility standards and regulations.
  • Ability to create user and system documentation as needed.
Knowledge Transfer Expectations:
  • Knowledge transfer will occur through regular meetings and collaborative sessions.
  • All design and development artifacts must be documented and transferred to designated repositories.
Evaluation Criteria
Salesforce Expertise
  • 5+ years of hands-on experience in Salesforce solutioning and configuration.
  • Salesforce Certified Platform Developer I.
  • Salesforce Certified OmniStudio Developer.
  • Salesforce Certified Experience Cloud Consultant.
  • Salesforce Certified Administrator.
Design and Development Skills
  • Experience in supporting and configuring Salesforce solutions.
  • Hands-on experience with Salesforce implementation and integration.
  • Proven ability to design prototypes and proof of concepts.
  • Experience in root cause analysis for troubleshooting.
  • Experience documenting processes and technical designs.
  • Ability to work closely with project managers and architects.
Agile Methodology Experience
  • Experience with Agile scrum methodologies.
  • Familiarity with Azure DevOps for sprint management and testing.
  • Understanding of the software development lifecycle in agile environments.
Public Sector Experience
  • Previous experience in government or public sector organizations.
Essential Qualifications
  • 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud.
  • Certified Salesforce Platform Developer I or equivalent experience.
  • Salesforce Certified OmniStudio Developer.
  • Salesforce Certified Experience Cloud Consultant.
  • Salesforce Certified Administrator.