Customer Service Representative
2 days ago
About NFI Industries
NFI Industries is a leading provider of business process outsourcing and information technology-enabled services. We are dedicated to delivering exceptional customer service and supporting our clients' growth.
Job Summary
We are seeking a highly motivated and detail-oriented Distribution Customer Service Representative to join our team. As a Distribution Customer Service Representative, you will be responsible for providing excellent customer service to our clients, resolving issues in a timely and professional manner, and maintaining accurate records of customer interactions.
Responsibilities
- Respond to Customer Inquiries: Answer customer calls, emails, and chats in a prompt and courteous manner, providing solutions to their queries and concerns.
- Process Customer Orders: Input customer orders into our system, ensuring accuracy and timeliness.
- Maintain Accurate Records: Keep detailed records of customer interactions, including correspondence and issue resolutions.
- Collaborate with Colleagues: Work closely with colleagues in other departments to ensure seamless communication and resolution of customer issues.
Requirements
- High School Diploma or Equivalent
- Strong Communication Skills
- Basic Computer Knowledge
- Familiarity with Shipping Software Systems
Why Work at NFI Industries?
We offer a competitive hourly rate of $19.00 per hour, with opportunities for shift differential based on experience. Our comprehensive benefits package includes medical, dental, vision, 401(k) plan, and paid time off. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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