Branch Support Specialist

7 days ago


Laval, Quebec, Canada Penske Truck Leasing Full time

**Job Overview:**

Penske's Branch Support Specialist role focuses on delivering exceptional support to our branches by effectively managing inventory and administrative processes.

**Key Responsibilities:

  • Optimize inventory management across multiple branches, ensuring timely service delivery and minimizing losses.
  • Develop strong relationships with internal stakeholders, including Centralized Parts Ordering, to streamline part procurement and delivery.
  • Implement efficient storage and retrieval procedures to maintain high inventory accuracy and availability.
  • Collaborate with the warranty department to ensure smooth handling of warranty claims and returns.
  • Provide excellent support to the Customer Service Coordinator in scheduling repairs based on available parts.
  • Effectively manage vendor relationships and payment processing to ensure seamless business operations.

**Performance Metrics:

  • Monitor and analyze key performance indicators (KPIs) related to inventory productivity, maintenance profitability, and warranty performance.
  • Identify areas for improvement and implement data-driven solutions to optimize business processes.

**Requirements:

  • High school diploma or equivalent required; degree preferred.
  • Proven experience in customer service and operations, preferably in a service and parts environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues.
  • Proficiency in Microsoft Office applications, particularly Word, Excel, Outlook, and PowerPoint.
  • Able to work independently and collaboratively as part of a team.
  • Ability to travel as required, adhere to a regular schedule, and pass a background investigation and drug screening.


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