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Technology Support Professional
3 weeks ago
The IT Product Delivery Operations Analyst plays a critical role in ensuring the stability and health of Digital Service and Real Property products. You will be responsible for deploying and maintaining digital products across IT environments, troubleshooting issues, and implementing solutions. Your expertise will be utilized to recommend deployment procedures, collaborate with stakeholders, and maintain product health. In addition, you will support process improvements, quality assurance, and potentially assist with enhancements.
Key Performance Indicators
* Ensure stable IT product delivery and operations
* Troubleshoot issues and implement solutions efficiently
* Collaborate with stakeholders to recommend deployment procedures
* Maintain product health and support process improvements
Requirements
* Strong technical skills and knowledge of IT infrastructure
* Excellent communication and collaboration skills
* Ability to work independently and as part of a team
* Experience providing technical support and collaborating with clients and vendors
* Familiarity with Microsoft Intune Management, Active Directory, and Group Policy
