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Customer Experience Specialist
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Service Professional. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving sales growth through expert recommendations and solutions-based selling.
Key Responsibilities:
- Meet with customers in their homes to install, maintain, and support a range of services, including security, internet, home automation, TV, and home phone.
- Provide on-site support and drive future growth for our business by highlighting sales opportunities designed to help our customers get the most out of their experience.
- Set up customers with services, educate them on new and existing products, and increase sales and customer satisfaction.
Requirements:
- Past customer service and sales experience.
- Clean and valid full Class 5 Driver's License or other provincial equivalents.
- Completed a minimum of Grade 11 Math.
Preferred Qualifications:
- Previous experience and/or education in telecommunications or security.
We are a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here.
