Customer Solutions Process Analyst

3 days ago

Brampton, Ontario, Canada Nestlé SA Full time

Company Overview

Nestlé is a leading global food and beverage company with a people-focused culture that empowers employees to bring their authentic selves to work each day.

We strive to lead an agile, courageous, and trusted team of changemakers who are curious and challenge the status quo. Our focus is not only on nourishing our customers but also about enriching you.

Job Description

O2C Customer Solutions Process Analyst Role Summary:

As a O2C Customer Solutions Process Analyst, you will play a key role in managing the order capture process from start to finish, ensuring accuracy, timeliness of execution, and agreed levels of customer service and satisfaction.

Duties and Responsibilities:

  1. Manage and optimize Order to Cash activities for respective Customer Portfolio.
  2. Resolve Demand Capture failures, blocked orders through order filtering process.
  3. Validate customer deduction/compliance fines.
  4. Investigate transportation issues, warehousing issues, and billing issues within defined Service Level Agreements.
  5. Review and investigate returns & refusals and ensure destruction of goods where applicable as per policy.
  6. Collaborate with stakeholders to resolve master data issues and pricing exceptions resulting in order blocks or failures.
  7. Provide visibility on order status to customers and internal teams and monitor open orders as per policy.
  8. Identify process gaps and opportunities using LEAN and Focus Improvement tools.

Requirements

Essential Skills and Qualifications:

  • Ability to effectively handle customer inquiries and resolve issues while prioritizing day-to-day expectations.
  • Excellent communication skills with internal and external stakeholders.
  • Ability to multi-task and perform under pressure.
  • Intermediate proficiency in MS Office (PowerPoint, Excel, Word, Outlook).

PREFERRED SKILLS

Achievable Skills and Qualifications:

  • Bilingualism in English and French language skills are preferred, as this position requires collaboration with stakeholders across the Canadian market.
  • Bachelor's degree in Business/Supply Chain related field, or equivalent education and experience.
  • Skilled in conducting root cause analysis for error-free order fulfilment.
  • Project management experience, supporting or leading projects.
  • Knowledge of Supply Chain principles and processes.

Working at Nestlé Canada

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, disability, sexual orientation and beliefs.

We will consider applicants as they apply, so please submit your application.

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