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Customer Service Representative
2 months ago
We are seeking a highly skilled and bilingual customer service representative to join our team at Roch Logistics. As a customer service agent, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and helpful information to customers regarding our services and products
- Collaborate with internal teams to resolve customer complaints and concerns
- Develop and maintain a deep understanding of our company's services and products
- Stay up-to-date on industry trends and best practices in customer service
- Bilingual in English and French (written and spoken)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- High school diploma or equivalent required; degree in a related field preferred