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Customer Service Representative

2 months ago


SaintHubert, Canada Roch Logistics Full time
About the Role

We are seeking a highly skilled and bilingual customer service representative to join our team at Roch Logistics. As a customer service agent, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding our services and products
  • Collaborate with internal teams to resolve customer complaints and concerns
  • Develop and maintain a deep understanding of our company's services and products
  • Stay up-to-date on industry trends and best practices in customer service
Requirements
  • Bilingual in English and French (written and spoken)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • High school diploma or equivalent required; degree in a related field preferred