Senior Food Service Manager

2 weeks ago


Victoria, British Columbia, Canada Hi Five Chicken Full time
About the Role

We are seeking an experienced Senior Food Service Manager to join our team at Hi Five Chicken.

Job Summary

The successful candidate will be responsible for overseeing the daily operations of our food service team, ensuring that high-quality customer experiences are delivered in a fast-paced environment.

Key Responsibilities:
  • Supervise and Co-ordinate Staff: Lead and motivate a team of staff who prepare and portion food, while maintaining a positive and inclusive work environment.
  • Establish Work Schedules: Develop and implement efficient work schedules to meet business demands, ensuring adequate staffing levels at all times.
  • Train and Develop Staff: Provide on-the-job training and coaching to enhance staff skills and knowledge, promoting career growth and development.
  • Maintain Quality Control: Ensure that food and service meet quality control standards, implementing corrective actions as needed to maintain exceptional customer satisfaction.
  • Prepare Budgets and Reports: Prepare and submit accurate financial reports, including budget estimates and cost analysis, to support informed business decisions.
  • Address Customer Concerns: Respond promptly and professionally to customer complaints or concerns, resolving issues in a fair and timely manner.
Requirements

To be successful in this role, you will require:

  • A secondary (high) school graduation certificate;
  • At least one year of experience in a related field, preferably in a supervisory capacity;
  • Excellent communication, leadership, and problem-solving skills;
  • Ability to work in a fast-paced environment with tight deadlines;
  • Strong attention to detail and ability to maintain accuracy in records and reporting.
Compensation and Benefits

We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience. In addition, you will receive a comprehensive benefits package, including health and dental coverage, retirement savings plan, and paid time off.



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