Glamour Expert

5 days ago


Ottawa, Ontario, Canada Hudson's Bay Full time
About the Role:

    As a Beauty Advisor at Hudson's Bay, you will be working in a fast-paced environment where providing exceptional customer service is key. You will be the face of the brand, ensuring that customers receive a personalized shopping experience that meets their needs and exceeds their expectations.


Key Responsibilities:

    Initiate service consultations by asking open-ended questions to learn customers' preferences and needs.
    Build long-term partnerships and a client base through establishing and maintaining strong customer relationships, follow-up on satisfaction of purchases, and notifying customers of upcoming events/promotions.
    Promote sales of beauty products; provide information on new or existing products and services.
    Encourage sales by promoting the Hudson's Bay credit card and loyalty program to customers.
    Leverage product knowledge as a differentiating factor in the service experience (consistently seek trend and product knowledge to act as an expert for customers).


Requirements:

    Proven consultative skills to provide information, advice, and guidance to customers on beauty products and services.
    A good knowledge of various beauty products and services available.
    Ability to conduct sit-down makeup and skincare consultations and demonstrate application.
    Commitment to providing excellence in customer service.
    Full flexibility with schedule (including evenings and weekends).


What You Will Bring to the Team:

    A passion for the beauty industry and a desire to stay up-to-date on the latest trends and products.
    Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
    A customer-focused mindset, with a commitment to delivering exceptional service and ensuring customer satisfaction.
    The ability to work in a fast-paced environment, with a high level of energy and enthusiasm.


    If you are a motivated and customer-focused individual who is passionate about the beauty industry, we encourage you to apply for this exciting opportunity.