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Customer Service Manager

2 months ago

Montreal, Quebec, Canada Walmart Canada Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Walmart Canada. As a key member of our Front End operations, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and driving customer loyalty.

Key Responsibilities
  1. Coordinate Front End Operations: Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of the area, evacuations, down registers, emergency codes, and theft.
  2. Handle Customer and Associate Concerns: Provide guidance and support to customers and associates as required.
  3. Monitor Front End Associates: Ensure proper coverage, coordinate breaks, and provide assistance to outlying registers.
  4. Provide Training and Development: Train associates on systems and company procedures, including scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
  5. Oversee Transactions and Errors: Ensure all purchase, return, and exchange transactions are processed correctly, and assist with the correction of errors where required.
  6. Ensure EAS System Functionality: Ensure all EAS systems are functioning to standard, including cashiers deactivating and greeters handling issues appropriately.
  7. Prepare Registers for Opening and Closing: Prepare registers for opening and closing daily, and support cashiers by providing change as needed.
  8. Oversee Company Sponsor Programs: Promote and oversee all company sponsor programs and initiatives, including credit card services, Walmart protection plans, charity initiatives, and discount programs.
Minimum Qualifications

Outlined below are the required minimum qualifications for this position.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position.

Walmart Canada is committed to accommodating the disability-related needs of applicants and associates as required by law.