Digital UX Researcher

6 days ago


Toronto, Ontario, Canada AIR MILES Reward Program Full time
About the Role

As a Senior UX Researcher at AIR MILES Reward Program, you will be responsible for leading high-impact research projects that inform and shape our products. Your primary goal will be to ensure our offerings are intuitive, engaging, and deeply aligned with user needs.

Key Responsibilities
  • You will conduct both generative and evaluative research, creating a comprehensive roadmap of insights that aligns with our strategic vision.
  • You will own the research lifecycle for major projects, from scoping and planning to execution and synthesis, using qualitative and quantitative methods to provide a holistic view of the user experience.
  • You will collaborate closely with cross-functional teams, including product managers and designers, to identify and prioritize opportunities where research can improve product decisions and enhance customer experiences.
Requirements
  • You should have 4-6 years of UX research experience, with a proven track record of leading large-scale research projects for both web and app.
  • You should have expertise in both qualitative and quantitative research methods, with hands-on experience in surveys, interviews, field studies, Adobe Analytics, Heap, etc.
  • You should be proficient with UX research tools such as Hotjar, Playbook UX, FullStory, and similar platforms for user testing and behavioral analysis.
Preferred Qualifications
  • Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Anthropology, or a related field.

We offer an estimated annual salary of $120,000-$150,000 based on your experience and qualifications. The actual compensation package may vary depending on individual circumstances.


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