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Emergency Communications Professional

1 week ago

Edmonton, Alberta, Canada City Of Edmonton Full time
About the Team
Edmonton Fire Rescue Services requires Emergency Communication Specialists to work in a dynamic team of highly skilled communicators. As a key member of this team, you will take numerous critical calls from the public each shift and ensure each is treated with the same urgency, professionalism, and respect.

Your Responsibilities
- Represent the City of Edmonton in a professional and respectful manner
- Receive, evaluate and prioritize emergency calls using strict fire protocols and deploy the appropriate resources
- Provide callers with appropriate Pre-arrival and Post-dispatch Instructions as per specific protocols
- Direct the deployment of emergency apparatus
- Provide communications, liaison services, operational support, and inter-agency coordination
- Keep up to date with all Standard Operating Procedures, directives and guidelines

Skills and Qualifications
- Ability to work effectively in a team environment and have the ability to multitask from a customer service perspective
- Excellent communication (both verbal and written) and problem-solving skills
- Extensive knowledge of the City of Edmonton streets, roads, major routes, and commonplace locations
- Ability to effectively operate a Computer Aided Dispatch system and related integrated systems in a fast-paced work environment

Benefits and Opportunities
This role offers a unique opportunity to work in a fast-paced environment and make a difference in the community. The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process.