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Service Supervisor

1 month ago

Surrey, British Columbia, Canada SMS Equipment Inc. Full time
About the Role

At SMS Equipment, we are seeking a charismatic leader to join our team as a Service Supervisor. This is an exciting opportunity to be part of a dynamic and essential team, responsible for the safe, efficient, and economical operation of our branch.

Key Responsibilities
  • Actively promote the health, safety, and wellbeing of team members.
  • Support team members through active monitoring of decisions and actions, ensuring alignment with our corporate safety strategy, vision, and values.
  • Collaborate with team members to share ownership of safety, empowering everyone to take personal responsibility for safety.
  • Implement safety protocols, guidelines, and training programs to maintain a safe working environment.
  • Conduct regular safety inspections and audits, identifying potential hazards and taking necessary corrective actions.
  • Investigate and report accidents, incidents, and near-misses, analyzing root causes and implementing preventive measures.
  • Share a vision for safety and facilitate the development of team goals, targets, and plans to achieve it.
  • Recognize and reward team members based on their demonstration of effective safety behaviour.
  • Identify training and development needs of team members and facilitate appropriate training programs.
  • Conduct regular performance evaluations, providing constructive feedback and coaching to enhance individual and team performance.
  • Act as a change agent, effectively managing and implementing changes in processes, procedures, and systems.
  • Build strong relationships with key stakeholders, leveraging influence to drive positive outcomes and support organizational goals.
  • Ensure efficient execution of service repair and maintenance by providing necessary resources, tools, and guidance to HET's.
  • Stay updated with industry trends, regulations, and advancements, and share relevant information with team members.
  • Collaborate with technical experts and participate in training programs to enhance technical knowledge and skills.
  • Organize work, including prioritizing assignments, assigning job tasks, and managing workflow in and out.
  • Establish and maintain effective communication channels with customers to address concerns and resolve issues promptly.
  • Collaborate with other departments to enhance internal and external customer experience and satisfaction.
  • Regularly review customer feedback and implement necessary improvements to meet or exceed customer expectations.
Requirements
  • A minimum of 5 years of leadership experience in the heavy equipment industry.
  • Journeyperson level certification in a relevant trade is preferred.
  • Position requires a thorough knowledge of maintenance and repair of construction/mining equipment.
  • Strong knowledge of safety regulations, protocols, and best practices.
  • Strong understanding of service and branch processes.
  • Customer-oriented mindset with a focus on delivering exceptional service.
  • Demonstrated ability to lead through change and influence outcomes.
  • Valid Class 5/G driver's license.
What We Offer

At SMS Equipment, we offer competitive wages, comprehensive group benefits plans, and RRSP matching. We are committed to making safe choices and promoting a culture of safety within our organization.

We thank all applicants for their interest, however only those selected for interview will be contacted.