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Operations Specialist
2 months ago
At The North West Company, we are seeking an experienced Operations Specialist to join our team. As an Operations Specialist, you will play a critical role in the development of store teams, focusing on increasing operating and leadership competency, and improving program execution.
Key Responsibilities:- Train, coach, and audit operational, merchandising, production management, and customer service and health and safety programs.
- Conduct on-site training to store management and associates for new and existing processes and to address specific business unit or individual performance gaps.
- Perform audits to measure, track, and benchmark performance against established brand and customer service standards, productivity measures, and health and safety regulations.
- Plan and work collaboratively with store managers to ensure corrective action is taken to remedy gaps in the areas of profitability, customer service, staffing, merchandising, communication, promotions, financial services, health and safety, loss prevention, and general housekeeping and store conditions.
- Monitor workplace behaviors and the staff work environment at each store location to ensure awareness and maintenance of employee and workplace safety policies and track observations from each store on site visit reports.
- Experience working in northern communities or working with Indigenous groups or communities is required.
- Five or more years managing retail stores, big box, or multi-unit retail operations.
- Knowledge of Indigenous cultures or languages is an asset.
- Bilingual (French/English) is considered an asset.
- Proficient oral and written communication.
- Demonstrated strong leader with proven team-building and training capabilities.
- Ability to multi-task, learn, and adopt new practices in a fast-paced environment.
- Strong problem-solving and decision-making capabilities.
- Proficient computer skills in MS Excel, Word, Windows, and Outlook.
- Travel to northern Canada markets up to 50 days per year.
- Ability periodically to operate store truck, store warehouse equipment, and grocery store equipment.
- Ability to regularly lift objects up to 50 lbs.
- A competitive salary and benefits package.
- Opportunities to learn, develop, and advance throughout the organization.
- A collaborative and constructive culture that values enterprising, customer commitment, passion, leadership, respect, inclusivity, and trust.
The North West Company is committed to inclusion and diversity and encourages applications from all candidates, including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.
