Hotel Operations Manager

20 hours ago


Red Lake, Canada The Balmer Hotel Full time
Job Summary

We are seeking a seasoned Hotel Operations Manager to oversee the daily activities of our hotel staff at The Balmer Hotel. This is a challenging role that requires exceptional leadership skills, strategic thinking, and a passion for delivering exceptional customer experiences.

About the Role
  • We offer a competitive salary in the range of $60,000 - $80,000 per year, depending on experience.
  • This full-time position involves overseeing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
  • You will be responsible for ensuring that all staff members are properly trained, managed, and motivated to deliver excellent service to our guests.

Key Responsibilities:

  • Establish Work Schedules: Develop and implement efficient work schedules to meet the needs of the hotel and its guests.
  • Supervise Staff: Train, manage, and motivate a team of hotel staff to ensure they have the skills and knowledge required to deliver exceptional customer service.
  • Estimate Ingredient and Supplies: Accurately estimate ingredient and supply requirements to ensure smooth meal preparation and minimize waste.
  • Prepare Budget and Cost Estimates: Create and manage budgets to ensure cost-effective operation of the hotel.
  • Address Customer Complaints: Respond promptly and professionally to guest complaints and concerns to maintain high levels of customer satisfaction.

Requirements:

  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: 1 year to less than 2 years of experience in hotel management or a related field.
  • Work Setting: Hotel, motel, resort environment with fast-paced workload.
  • Work Conditions and Physical Capabilities: Ability to work under pressure in a dynamic environment.

What We Offer:

  • A competitive salary in the range of $60,000 - $80,000 per year.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • The opportunity to work in a dynamic and fast-paced environment with a dedicated team of professionals.


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