Front Store Associate

1 month ago

Whitby, Canada Neighbourly Pharmacy Full time

About the Role:

Neighbourly Pharmacy is seeking a Front Store Clerk to join our Whitby, ON location at Lovell Drugs Pharmacy. As a Front Store Clerk, you will assist the Front Store Manager with day-to-day operations and collaborate with others to provide a smooth customer experience.

Key Responsibilities:

  • Acknowledge and greet all customers with a smile and hello, maintaining a warm and friendly attitude.
  • Handle telephone inquiries quickly and courteously, avoiding delays for in-store customers.
  • Perform a variety of tasks, including working at the cash register, stocking shelves, and keeping aisles tidy.
  • Pay attention to store security and follow store policy regarding shoplifters.
  • Display merchandise attractively and arrange it for easy customer discovery.
  • Develop product knowledge and learn about new products, knowing their locations and store layout.
  • Request cash pick-ups for large sums of money and anticipate requirements for change.
  • Handle lottery and CBO tickets according to store procedures.
  • Use tact and courtesy when dealing with difficult customers, knowing whom to refer them to for complaints.
  • Inform the store manager of customer complaints, comments, and concerns regarding customer service, prices, and merchandise.
  • Maintain the store's general appearance, ensuring everything is clean, restocked, and well-arranged.
  • Learn and utilize proper merchandising techniques, such as shelf label placement, stock rotation, and facing.
  • Maintain specific sections as allocated and notify the store buyer about out-of-stock merchandise.
  • Maintain product data and inventory, making the reordering process simple.
  • Participate in developing and preparing displays, windows, and seasonal promotions.
  • Stay busy and productive, identifying tasks to perform between customers when cashiering.

Qualifications:

  • Ability to handle cash with accuracy.
  • Capacity to function for extended periods while standing.
  • Preferred experience in customer service and cashiering.
  • Excellent communication and product knowledge skills.
  • Ability to multitask and manage demands from multiple clients.
  • Mature and cooperative attitude.
  • Professional image, including a name tag and proper grooming.
  • Criminal Record Check required due to the sensitive nature of the position.

Neighbourly Pharmacy is an equal opportunity employer, committed to delivering accessibility and equality to all job applicants, staff, and customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

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