Transportation Services Specialist
5 days ago
The Greater Toronto Airports Authority is seeking an experienced individual to fill the role of Specialist, Ground Transportation. This unionized position requires an individual with strong communication and organizational skills to monitor and dispatch ground transportation services, ensure safety and customer service standards are met, and collaborate with internal and external partners.
About the Position:
This position plays a critical part in ensuring the smooth operation of groundside transportation at the airport. The ideal candidate will have experience in airport/airline operations, ground handler operations, or similar environments. They must be able to obtain and retain Transport Security Clearance.
Key Responsibilities:
- Monitor inbound traffic and curb congestion, redeploying contracted staff as needed
- Respond to all ground transportation telephone calls and radio channels, dispatching contracted staff
- Oversee multiple ground transportation and parking monitoring systems, implementing proactive measures and standard operating procedures to meet customer service metrics
- Initiate bussing SOPs when Link trains go down, including call-outs to GTAA bussing and contracted bussing companies
- Track weather activity and operations, triggering contingency plans as needed
- Act as a central point of contact for terminal operations ground-side transportation internal and external partners
- Capture data using various GT systems to assist with ongoing investigations
- Liaise with GT Contractors, GTAA security, Public Safety Officers, and the GT Parking and Operations Team
- Adjust Variable Message Signs, programming messages
- Report concerns to the media relations team in the IOCC, triggering social media communications
- Operate a computerized data entry system for logging and updating events, dispatching responders as needed
- Generate work orders, monitor events, and update status logs
Requirements:
- Post-secondary diploma/degree with a focus on Aviation Management and/or Business Management and/or equivalent combination of education and work experience
- 3 years' experience in airport/airline/ground handler operations or similar environment
- Experience with groundside transportation, parking operations, and dispatch/call centre environment is an asset
- Ability to obtain and retain Transport Security Clearance
Why Work at GTAA:
- Competitive hourly wage of $41.72, based on a 37.5-hour work week
- Opportunities for professional growth and development
- Diverse and inclusive work environment
- Award-winning employee recognition and rewards programs
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