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Custom Technician

2 months ago

Kitchener, Ontario, Canada CB Canada Full time
About the Role

We are seeking a highly skilled Custom Technician to join our team at CB Canada. As a Custom Technician, you will play a critical role in creating custom, well-shaped seats for mobility devices that directly enrich the lives of our clients.

Key Responsibilities
  • Design and Creation
    • Design and build custom seating and positioning products for clients based on their individual needs.
    • Attend in-person assessments to determine client needs.
    • Take measurements and scan shapes for custom seating.
    • Submit order forms to manufacturers and shape and adjust elements for seating and chairs.
  • Delivering a Motion Customer Experience
    • Provide outstanding customer experiences through honest, empathic, respectful, and friendly interactions.
    • Build trusting relationships with clients and ensure their needs are met.
  • Collaboration
    • Work with sales representatives and other healthcare professionals to provide assessments and create quotes.
    • Be a resource and subject matter expert on seat creation and maintenance for the sales team and other business units.
Requirements
  • Experience
    • Hands-on experience in manufacturing, prosthetics building, fabrication, upholstery, commercial sewing, or a similar field.
    • Comfortable using basic software.
  • Construction Skills
    • Comfortable using shop equipment, including band saw, table saw, shapers, etc.
    • Welding experience is an asset.
  • Communication and Collaboration Skills
    • Excellent written and oral communication skills.
    • Able to present solutions to issues and introduce clients to services and devices in a clear and effective way.
  • Empathy and Respect
    • Able to engage clients in meaningful and concise conversations to ensure individualized needs are met.
    • Approach every interaction with clients with respect, professionalism, and empathy.
  • Education
    • Secondary diploma and courses in applied anatomy and physiology.
    • Certificate in healthcare, prosthetics, or a related field is ideal.
  • Additional Requirements
    • Able to lift up to 50 pounds to move equipment and devices.
    • Valid G-class driver's license and clean insurance record for company vehicle use.
    • Clear criminal background check and eligibility for bonding.
Why Join CB Canada?

We are a company that values compassion, knowledge, and expertise. Our purpose is to make life accessible, and we believe that providing people with comprehensive solutions empowers and fulfills us all. As a Custom Technician at CB Canada, you will be part of a team that is dedicated to delivering outstanding customer experiences and making a tangible impact on people's lives.