Lead Delivery Operations Manager

2 weeks ago


Toronto, Ontario, Canada Amazon Canada Fulfillment Services, ULC Full time

Company Overview

At Amazon Canada Fulfillment Services, we're committed to delivering exceptional customer experiences. Our goal is to exceed customer expectations by ensuring timely, accurate, and cost-effective delivery of orders.

Salary

The estimated annual salary for this role is CAD 120,000 - CAD 180,000, depending on experience.

Job Description

We're seeking a Lead Delivery Operations Manager to oversee the long-term roadmap for improving business results in our last-mile delivery operation. The ideal candidate will develop and utilize data inputs and KPIs to inform operational adjustments and technical solutions.

The successful candidate will work closely with finance, marketing, capacity management, data science, engineering, and program management teams on process improvement and launch initiatives. They will also make difficult resource trade-offs, align leadership on inputs, outputs, and priorities, define processes that scale to meet growing business demands, and work closely with the business to understand day-to-day opportunities and pain points.

Required Skills and Qualifications

  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
  • Experience working cross-functionally with tech and non-tech teams
  • Experience in complex problem-solving and working in a tight schedule environment

Benefits

This role offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as access to employee discounts and professional development opportunities.



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