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Key Holder

2 months ago


West Vancouver, British Columbia, Canada MAC Cosmetics Full time
Job Summary

We are seeking a highly motivated and experienced Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of our retail store. As a Key Holder, you will play a critical role in leading by example, modeling the behaviors that our sales team needs to demonstrate to provide exceptional customer service and achieve sales targets.

Key Responsibilities
  • Lead by example, demonstrating outstanding coaching and mentoring skills to inspire and motivate the sales team.
  • Provide inspirational, authentic, and personalized customer service to achieve sales and customer service targets.
  • Carry out essential start and end of day cash reconciliation and have responsibility for opening and closing the store on a rotational basis.
  • Use your flair for retail and cash handling experience to drive sales growth and improve customer satisfaction.
  • Work collaboratively with the Store Manager and Assistant Manager to achieve business objectives and improve store performance.
  • Develop and implement strategies to improve customer engagement and loyalty.
  • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Collaborate with the sales team to achieve sales targets and improve customer satisfaction.
Requirements
  • Proven retail experience, preferably within the cosmetics industry.
  • Excellent customer service skills and ability to provide inspirational, authentic, and personalized customer service.
  • Previous retail operations experience, including cash reconciliation and opening and closing the store, is desirable.
  • Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets, is desirable.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Ability to provide proof of right to live and work in the country, if invited to attend for interview.
What We Offer
  • Competitive hourly rate, ranging from $19.40 to $29.15, depending on qualifications, skills, experience, and/or budget.
  • A variety of benefits, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays, and vacation time.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment that values diversity of thought and people.