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UX and Service Design Expert

1 week ago


Vancouver, British Columbia, Canada Service Design Magazine Full time

Service Designer Senior Associate Job Summary:

We are seeking an experienced Service Designer to join our team at Service Design Magazine. This role requires a unique blend of analytical and creative skills, with a strong ability to story tell and influence stakeholder groups. You will work collaboratively with cross-functional teams to integrate design thinking methodologies with strategic planning and decision-making processes to solve complex problems and create innovative solutions.

About the Role:

  • This is a fantastic opportunity to work on exciting projects and contribute to the growth and success of our organisation.
  • You will have the chance to work with talented individuals from various disciplines, including UX, product management, engineering, and business stakeholders.
  • As a Service Designer, you will play a key role in developing service solutions that enhance customer experience at a solution, strategic, and organisational level.
  • You will be responsible for conducting research, including user interviews, surveys, and data analysis, to gather insights and inform service design decisions.
  • You will work closely across business units and with delivery teams to support seamless implementation of service designs across multiple business units and functional areas.