Operations Logistics Supervisor
4 days ago
**Van-Kam Freightways: A Mission-Driven Company**
We are committed to making a positive impact on our community through charitable donations and volunteer work. Our employees are valued and invested in, with opportunities for growth and development. We offer a comprehensive benefit plan, pension plan, and competitive time-off benefits to support work-life balance.
**Job Description:**
We are seeking an experienced Operations Supervisor to join our team. The successful candidate will be responsible for overseeing daily operations at one of our terminals, managing a diverse team, and ensuring seamless dock operations and on-time deliveries.
Key Responsibilities:
- Supervise a team of dock workers, lead hands, office staff, and drivers to ensure smooth day-to-day functions.
- Organize tasks and prioritize activities to maintain efficient dock operations and meet delivery deadlines.
- Handle customer inquiries, resolve issues, and collaborate with the Sales team to provide outstanding customer service.
- Manage manpower schedules, overtime, and hiring of additional cartage to meet operational demands.
- Provide training to drivers and dock workers on safety procedures and best practices.
- Address disciplinary matters when needed, promoting positive behavior changes.
- Assist with vendor and contractor relations, responding to union member concerns and feedback.
- Participate in health & safety initiatives, including safety training and reporting.
- Onboard new union employees and take on ad-hoc projects as needed.
Requirements:
- Proven experience supervising operations in a fast-paced environment, with a focus on team management and customer satisfaction.
- Strong leadership and management skills, with the ability to motivate and supervise a diverse team.
- Excellent verbal and written communication skills to interact with team members, customers, and management.
- Able to collaborate effectively across departments and teams to achieve common goals.
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